Testimonials
What our Customers Say
“I feel compelled to contact you about the high level of customer service your team provides. All the people I have spoken with at MBM Omega have been friendly and my main contact has been excellent. She really has gone the extra mile, so to speak. Not only has she tracked down certain items for me, ordered said items, added items onto my core list, answered my questions etc but she has consistently been most pleasant. I admit I have sent her many emails recently (and apologised for doing so) and yet not once has she made me feel like I have been a bother to her. Please note that I am not easily impressed. I expect to be treated in the manner in which I treat my own clients. It is such a simple concept and yet so many companies cannot seem to manage it. Your team certainly do.”
The Cairds Estate Agents
PA
“Informa Telecoms & Media has enjoyed a strong working relationship with MBM Omega for several years. They were appointed following a rigorous procurement exercise which examined everything from product range, service, quality and costs. Over the years, as our main supplier for office supplies, they have proved extremely reliable and have built up an extensive understanding of our business and requirements. MBM Omega has proved to be professional, yet friendly, responsive and flexible. Their proactive approach to account management has helped us make substantial savings in terms of resources and management time as well as reducing our costs from approximately £58,000 to £11,000 over a 2 year period, and we thoroughly recommend working with them.”
Informa Telecoms & Media
Facilities Manager
“I decided to meet with a representative of MBM Omega because the initial "cold call" introducing the company was the nicest call I have ever had of its type. I wasn't disappointed that I decided to have the meeting and was interested to see whether the expectations for service, delivery and cost savings could be met in the way that was promised! I am more than happy with every aspect of my dealings with MBM Omega - from the ordering which is quick and simple to how I am dealt with by everyone I have contact with there. Not to mention the cost savings which are a huge benefit! I find MBM Omega to be a lot better than many other suppliers because I feel that my custom is valued, I am not being "sold" to all the time and I have absolute trust that the standards set from the start will continue in the future.”
EIRIS Ethical Investment Research Services
Executive PA
“MBM never cease to amaze me with the sheer professionalism, speed and enthusiasm for what you do. Every member of your team that I have ever come into contact with have shown the same passion. I would also like to say it makes a massively refreshing change not to be “hounded” but staged sales calls by a hyper-active adult asking “what are my plans for the weekend” before saying “we have an offer on paper today”. So thank you very much for all your hard work and commitment!”
Specific Media
Office Manager
“I have used MBM Omega to supply and install office furniture for several refurbishment projects in our offices, including our head office. From the planning through to installation the level of service we received was second to none. I would have no hesitation recommending MBM Omega to anyone.”
Mansell Construction Services Ltd
Facilities Manager
“Prompt service, quick turnaround and efficiency are the words I would use to describe MBM Omega. Since we have been using them they have always responded to our needs with professionalism and courtesy, regardless of the size or complexity of the order. In addition, working with them has reduced our costs from approximately £104,000 to £37,000 over a 2 year period.”
Informa Business Information
Office Manager
"MBM Omega, have been our supplier for near on 20 years. The services offered have changed massively over the years and they are now supplying us with stationery, office products, catering supplies, lunches, and ad hoc furniture. Through regular review meetings to manage our budgets, and being aware of our processes, they have added further services which have helped enormously. This includes MBM Omega sourcing our catering products in a different way which saves us money, time and stock rotation, and adds a personal touch. MBM Omega are extremely proactive in their approach to our requirements and always meet our expectations to a high level. They are always looking for feedback on their processes and staff and things that could be improved. I usually find this hard as I don't think they could improve on the service and approach to us. Feedback in the past has always been passed back to their staff."
GenRe
Facilities Manager
"The service we receive from MBM Omega is phenomenal. Deliveries are always here by 8am the next morning and the communication we receive from your teams is excellent. Our account is regularly reviewed with initiatives offering cost savings. There is no reason to look at another supplier and I would be happy to recommend MBM."
Exposure
Facilities
"We never thought we'd be able to surpass the service we received from our previous supplier but I can honestly say that not only has MBM Omega matched our previous service levels, they have exceeded them, as well as making us substantial savings."
Grey London
Office Services Manager
“We have been a customer of MBM Omega for a number of years and they have always given us an outstanding service. There has been nothing that's too much trouble for them and if we have needed to revise any templates it has always been done very quickly. As a person, I cannot recommend MBM Omega enough for their customer service and the quality of the work that they produce is impeccable.”
Alliance Healthcare
Facilities Manager
“Christine went above and beyond what I was expecting for customer service. She kept me updated at every step and was able to find a solution despite the extremely last-minute request! This helped us no end, and was a real example of exceptional customer service.”
Kantar
Marketing Executive
“A great supplier! Always looking forward and looking for opportunities - which we don't always accept but we appreciate their open and positive approach to business. They listen and then act. They deliver the right product to the right place on time. Errors are few and far between. I hear no 'noise' from the business - which is a good thing. I like the business model. It's an improvement on what we had previously. Costs are being managed well. Am I glad we chose them? The answer is 'yes' and I am happy to recommend them.”
Toyota (GB)
Purchasing Services Manager
“We have been working with MBM since 2013 – Whilst the simple order process has not changed for stores (the forms are sent out on a monthly basis and faxed back to MBM) the process from a Head Office perspective has been much stream lined. The whole December 2015 Page 3 of 4 process from ordering to authorising and through to dispatch for all 160+ stores takes approximately ten days however only uses an hour or two of our time, whereby we manually authorise any anomalies with orders, this is managed quickly and efficiently via the online system. Customer support from MBM is great, any mis picks, of which there are very few (99.9% accuracy rate Q1 16) can be resolved directly by the store contacting MBM. Communication from MBM is friendly and personable, queries are usually resolved within the same day. MBM have also worked with us to produce monthly reports tailored towards our business which help us to run cost effectively. They have also been flexible in the format of our invoices so that we ensure that all areas of our business have visibility over their expenditure. Stock replenishment is monitored by MBM and any potential shortfalls are highlighted in good time. We receive in depth quarterly reviews with our Account Manager to help us monitor budgets. As a whole I have found MBM very accommodating to the individual needs of our business, it is refreshing to work with a company who are willing to flexible in their approach.”
Office
Office Services Manager
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“That’s fantastic – thanks for your speedy response.”
7th April – CBRE
“Many thanks for your help on this and your generous pricing.”
9th April – Rainbow Trust
“You are super, thank you so much!”
1st May 2020 – T Rowe Price
“You are an absolute God send!! Thank you so much, you’re amazing. I genuinely appreciate you making this process so incredibly easy for me.”
15th May 2020 – Cudd Bentley
“Amazing service as always!! Thanks to all.”
28th May 2020 – CBRE
“Please pass on my thanks to the driver – he’s an asset to MBM.”
2nd June 2020 – Twenty Essex
“Just wanted to say thanks for all your help over the last few months, been a delight to work with and you are certainly on my list for anything I need in the future.”
3rd June 2020 – CBRE
“Your response to the pandemic and product offering has been very well organised – to be perfectly honest I think it is very competitively priced as well. You have done really well putting this all together.”
18 June 2020 – Kantar Insights
“Many thanks for the info. I have to say that during this period I’ve received the same exemplary service that I’ve come to expect in “normal” times. Many thanks to you and all your staff for helping me stay productive!”
June 20 - Toyota (GB) Plc
“That’s wonderful, thank you so much for that and for helping find us a bottle opener! Great service!”
April 21 - Skybound Wealth
“Thank you again for the quick response as normal you have come to the rescue and I have got a few brownie points 😊”
8th April 21 - CBRE
"It's so much easier dealing with you guys. Everything is so easy to find and well organised. Such a user-friendly site. I have been kept informed all the way. I wished I'd found you sooner"
May 21 - Auth0
"I found your client service team really nice to deal with and super helpful"
